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National Medical Stores

This is the department that interfaces with Clients – Health facilities.

Activities

  1. Analyze Client needs
  2. Quantify Client requirements
  3. Fulfil Client orders
  4. Manage Client service, feedback and complaints
  5. Monitor and evaluate service delivery
  6. Carry out training and advisory services
  7. Carry out continuous surveys to improve our service offering

Team
Sales Section

  1. Responsible for processing of orders

Customer Care Section

  1. Manages Client service, feedback and complaints
  2.  Monitoring and evaluation of  service delivery

Training and advisory services

  1. Carries out continuous surveys to improve our service offering
  2. Analyzes & quantifies Client needs

Achievements

  1. Setup Regional Offices. Each office is staffed by a Customer  Care Representative who continuously monitor and evaluate the service offering of NMS in the Regions
  2. NMS currently has a Client base of 2,906 unique government facilities (as of October 2014). The sales team interacts with each one.
  3. NMS sales team also interacts with non-government facilities, and local governments (District Health Offices) in their own right.
  4. NMS carries a stock range of over 2,000 unique items for all the levels of care
  5. Setup Regional Offices. Each office is staffed by a Customer  Care Representative who continuously monitor and evaluate the service offering of NMS in the Regions

MORE TO READ

NMS Smart Care is a set of online tools (including mobile APPS - NMS SMART CARE APP and NMS LMD APP in Google Play Store) that enable Public Health Facilities and the general public to give and receive feedback on the medicine and medical supplies. Read More

NMS delivers medicine up to the facility’s doorstep. NMS delivers medicine to all health facilities from RRH’s, General Hospitals, HCIV’s, HCIII’s and HCII’s through a system called Last mile delivery Read More

+256 800 122 221 (UTL)

+256 800 200 015 (MTN)

+256 800 300 333 (Airtel)

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SMS : Send to 6090
Email : web@nms.go.ug
Tel : +256 414320089
Fax : +256 414321323

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