Client Services

Client Services Department

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This is the department that interfaces with Clients – Health facilities.

Activities

1. Analyze Client needs
2. Quantify Client requirements
3. Fulfil Client orders
4. Manage Client service, feedback and complaints
5. Monitor and evaluate service delivery
6. Carry out training and advisory services
7. Carry out continuous surveys to improve our service offering

Team

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Sales Section

1. Responsible for processing of orders

Customer Care Section

1. Manages Client service, feedback and complaints
2.  Monitoring and evaluation of  service delivery

Training and advisory services

1. Carries out continuous surveys to improve our service offering
2. Analyzes & quantifies Client needs

Achievements

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1. Setup Regional Offices. Each office is staffed by a Customer  Care Representative who continuously monitor and evaluate the service offering of NMS in the Regions
2. NMS currently has a Client base of 2,906 unique government facilities (as of October 2014). The sales team interacts with each one.
3. NMS sales team also interacts with non-government facilities, and local governments (District Health Offices) in their own right.
4. NMS carries a stock range of over 2,000 unique items for all the levels of care
5. Setup Regional Offices. Each office is staffed by a Customer  Care Representative who continuously monitor and evaluate the service offering of NMS in the Regions