The study was carried out in all the NMS regions (Kampala, Gulu, Mbale, Hoima, Kabarole,Mbarara and Soroti) in selected health facilities at all levels. The key informants interviewed ineach of the health facilities were the staff who deal directly with NMS at all levels. This introducedanother category of the Drug Monitoring Unit as respondents brought on board to be part of theteam evaluated to seek their insights in the supply system of NMS.Like the baseline study of 2012, the current survey adopted a quantitative method of datacollection using a structured questionnaire administered among 1032 respondents from theselected health facilitiesThe survey revealed that that the overall Client satisfaction improved to 82% in 2013/2014 from77% in wave 1 2011/2012. This was attributed to the many improvements NMS has put in placethat has left the facilities blissful with the service delivery.