At National Medical Stores (NMS), we are committed to ensuring that our website is accessible to all users, regardless of ability, device, or location. As a public health supply chain institution, it is essential that everyone, including health workers, suppliers, partners, and the general public, can access information and services without barriers.
Our accessibility approach is guided by the principles of inclusivity, transparency, and user-friendliness, and is aligned with international standards such as the Web Content Accessibility Guidelines (WCAG 2.1).
Our Accessibility Priorities
1. Inclusive Designs
We design with all users in mind, including people with disabilities, low digital literacy, or limited connectivity. This means:
- Clear layouts with simple, consistent navigation.
- High-contrast text and backgrounds for readability.
- Font sizes that are scalable without breaking page layouts.
2. Mobile-First Experience
Recognizing that many users access our website on smartphones, especially in rural areas, we ensure:
- Pages are optimized for mobile and tablet devices.
- Fast-loading content, even on slow connections.
- Touch-friendly menus, buttons, and forms.
3. Assistive Technology Compatibility
Our site is designed to work with screen readers, keyboard navigation, and other assistive technologies, ensuring equal access for visually impaired and mobility-impaired users.
4. Accessible Content
- All images include descriptive alt text.
- Video and audio resources include autogenerated captions or transcripts.
- Technical and procurement terms are explained in clear, simple language, with further detail available where needed.
5. Multiple Feedback Channels
We provide different ways for users to reach us:
- Toll-free SMS short code (6090) for quick queries and complaints.
- Call Centre services for real-time support.
- Feedback forms on the website that are simple and accessible.
- Social media platforms (Facebook, Twitter/X) for updates and interaction.
Commitment to Continuous Improvement
Accessibility is not a one-time effort but an ongoing process. We regularly review and update our website to improve usability, guided by:
- Feedback from health facilities, suppliers, and the public.
- Technical reviews of accessibility compliance.
- Innovations in digital inclusion and e-health.
If you encounter any difficulty accessing content or services on our website, please contact us immediately through:
Call Centre | SMS Short Code: 6090 | Email: web@nms.go.ug